General Ordering Information

Electronic Downloads
Please keep in mind that any product you buy here at Mr HVAC, is a file that you are downloading. Nothing is shipped to you. You will receive an email that includes the links and any passwords you need. Please be sure to check your spam folders for lost email.

No Returns
We cannot accept returns due to the fact that all files are downloaded and fully editable. There is no way for you to “return” the product.

Service and Support
We will help you in any way we can to resolve download or ordering issues. We are here to help and we are pleased to do so.

We will offer reasonable support for our download products. Most of what is being sold is a MS Word document. Please keep in mind that we can’t help you with your computer or with your Microsoft Word software.

Overseas Trade
We invite the opportunity for trade with other countries. We reserve the right to refuse the sale of certain products or services to certain countries. All telephone calls, technical support, written materials, user manuals, video tapes, etc., will be provided in English only.

Your Payment Options
Full payment must be made at the time of the order. We use PayPal® to process all payments. You do not need a PayPal account though. PayPal will gladly accept MasterCard, Visa, American Express, and Discover card. We don’t accept checks directly but you can use PayPal to pay with an electronic check. There is a short waiting period for checks to clear. Once the check clears you will be emailed a product download link.

Your Personal Information is Safe and Secure
We have worked very hard to protect your private information. Our shopping cart system uses powerful SSL (Secure Socket Layer) technology that encrypts your information. All of your transactions are guaranteed.

Your Credit Card Transactions are Guaranteed
We guarantee that your credit card information is safe.

Your Privacy is Protected
We are absolutely committed to your privacy and we respect your desire to avoid being bombarded with junk from others. We will not share information about you or your company with others. Please read our Privacy Policy for all of the details.


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