MrHVAC.com GUARANTEES THE SAFETY 
OF YOUR ONLINE PURCHASES

We are so confident that your credit card transaction will be secure that we back every online purchase made at MrHVAC.com with our Shop Safe Guarantee. MrHVAC.com uses modern and powerful data encryption technology to ensure that every transaction is safe. None of customers who have shopped at MrHVAC.com have reported fraudulent use of their credit card as a result of purchases made through the site.


OUR SHOP SAFE GUARANTEE:
In the unlikely event unauthorized use of your credit card occurs, follow the reporting procedures defined by your credit card provider and contact us immediately. Most credit card companies cover all charges that result from unauthorized use of your credit card or may limit your liability to $50.00 US - the maximum liability allowed under the Fair Credit Billing Act. For additional information on the Fair Credit Billing Act, contact the Bureau of Consumer Protection or visit the Federal Trade Commission web site at www.ftc.gov

If your credit card company holds you liable for unauthorized charges made as a result of your credit card purchase from MrHVAC.com while using our secure server, we will reimburse you for the remaining liability, up to the maximum of $50.00 US.

TECHNOLOGY
Our secure server software encrypts all of your personal information, including credit card information. The process of encryption takes the information you enter and converts it into bits of code that are securely transmitted over the Internet. This scrambled data cannot be read as the information travels over the Internet.

Once our secure server receives your encrypted personal information, it is translated back into its original form and stored in our off-line database. Your credit card information is not transmitted over the Internet again. To further ensure the safety of all your personal information, we've restricted access to our off-line database to high level personnel only.

CREDIT CARD SECURITY DESK
If you are more comfortable with inputting your credit card number over the phone, you can call our Customer Service Center with your credit card information. In the United States, call 913-492-9930. Or, you can fax it by dialing 913-492-9933.