FORBIDDEN WORDS & PHRASES            SUGGESTED ALTERNATIVES

Air-Cleaner                                                          Air Filtration System

Bid                                                                        Proposal

Boss                                                                     (Don’t ever say “boss”)

Buy/Purchase                                                      Own

Cash On Delivery                                                Cash On Completion

Change-out                                                          Replace

Checked                                                              Inspected and Tested

Clean & Tune/Check                                          Precision Tune-Up

Credit Application                                              Account Application

Contract                                                               Agreement

Deal                                                                      Opportunity

Dispatcher                                                           Production Coordinator

Down Payment                                                    Initial Investment

Employee                                                            Co-Worker

Girls In The Office                                               Customer Satisfaction

Heating & Cooling System                                Comfort System

Humidifier                                                            Humidification System

Insulation (duct)                                                   Acoustical/Energy Lining               

Installer                                                                 Installation Technician

Invoice                                                                  Technician’s Report

Maintenance Contract                                        Safety & Efficiency Agreement

Maintenance Guy                                                Precision Tune-Up Specialist

Manager [Department]                                       Department Leader

Monthly Payment                                                 Monthly Investment

Objection                                                              Concern

Oil                                                                          Lubricate

Options (IE: humidifier)                                       Comfort Enhancements

Owner                                                                   President

Parts Runner                                                        Material Handling Specialist

Price or Total Price                                             Investment or Total Investment

Problem                                                               Challenge or Situation

Repairman                                                           Technician

Sales Call                                                             Presentation

Salesman                                                             Systems Consultant

Serviceman                                                          Technician

Signature                                                              Approval

Thermocouple                                                      Pilot Safety

Work For                                                              Work With

Your Price/Cost                                                   Your Investment