How To Establish Rapport With The Customer

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  • Dress properly. In most cases you should wear a clean uniform.
  • Smile and maintain eye contact.
  • Have a well-prepared opening statement designed to arouse interest and curiosity.
  • Pay them a sincere compliment.
  • Find common interests and get them to talk about them.
  • Do not talk about your own problems.
  • Use the customer’ name and use it often. Do not presume to address them by their first name. Ask for permission.
  • Limit the use of the words “I” and “me”.
  • Be enthusiastic and confident without being pushy or conceded or condescending.
  • Discretely study the home (or office) and look for clues to the customer’ style or interests.
  • Always exercise good manners and never use bad language.
  • Leave your bad habits behind.

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